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  • FAQ

    Where do we ship and what are the charges?

    Our Stocks are maintained in a state of the art logistic CENTRE. All the orders are shipped centrally from JAFZA U.A.E.

    How to order through our Phone?

    We know that there are many choices and we rarely can make out which products are the ones we need. To assist you we have fully trained staff who can help and advise you to make the right purchasing decision.

    • Dial our customer care number – 050-9383829
    • Ask our customer care executive to assist you in making a choice
    • Get informed about our promotions and offers
    • You will need to place your order online and make a payment via our payment options online
    • Check the delivery date with the executive.

    What are the payment options available to me?

    Credit cards: We accept all credit cards - VISA, MasterCard & American Express –issued in U.A.E. You will have to follow your credit card companies’ process to make a payment.

    Debit Cards: We accept debit cards from a select number of banks ISSUED IN UA.E.

    Internet Banking: You can make an online payment via your netbanking username and password. Again the process of payment is as per your banks' procedure. We accept payment through Internet Banking for a select number of banks issued in U.A.E.

    Cash on delivery: For certain products, you can also pay cash on delivery. Here it is mandatory to tell us what time will you be available at home to take the delivery. You can expect a call from our call center to confirm the order. To expedite the delivery, we advise you to choose either a credit card or netbanking as mode of payment.

    What is our shipping policy?

    Hstdeals.com ships its products to almost all parts of U.A.E.& MENA. Orders placed will be shipped usually within 2-3 working days. We ship on all days except Thursdays, Fridays and National Holidays.

    What is the shipping charge?

    Hstdeals.com provides free shipping on most items. For some very bulky items, there could be an additional shipping charge. However, we disclose all charges up front for you.

    What is the estimated delivery time?

    For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of order placement Subject to the availability of item (business days exclude Thursday, Fridays and other holidays). However items weighing over 5 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through UAE Postal Service and may take 1-2 weeks depending on location.

    What is your returns and cancellations policy?

    We have a ‘no questions asked’ 7 day return policy only on un-opened items. Also please ensure that while returning the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer along with the original shipping charges. In case of damage to the original packaging or the goods, Hstdeals.com reserves the right to determine a fair value of the product if any on return and the same shall be binding on both parties. Please send us a mail at help@hstdeals.comor call us on 055-9025618 to obtain a Return Merchandise Number or RMA before you ship the item back to us. No goods will be accepted without a Return Merchandise Number/RMA.

    For goods bought on discount, the charges paid will be returned through hstdeals.com coupons/certificates.

    For goods bought on MRP, we will refund the money the way the payment was made. If the payment was by Credit Card, Net-Banking or pay pal, we will refund the Credit Card, Net-Banking, pay pal account (less any charges we incurred at the time of billing). If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

    The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 7-10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. In the event of refund where the sale was done on Cash on Delivery, the refunds will be done by means of cheques. The cheque will be issued within 10-15 working days of receiving the product. In each case, we will deduct any charges we incurred at the time of initial billing and the initial shipping charges incurred by us as those are not refunded to hstdeals.com when items are returned.

    For products which are incorrectly shipped, damaged in transit, with defects please send us a mail at help@hstdeals.com or call us on 055-9025618  to obtain a Return Merchandise Number/RMA. We will pay the return shipping charges and will send a replacement within 10 working days. We reserve the right to pay you back in case there are no stocks left of the item returned.

    How do you track an order's status?

    We will ship every order within 3-4 working days of receiving the order. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 48 hours of placing an order, please check your spam folder. Tracking may not appear online for up to another 24-48 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, all relevant shipping details will be mentioned for your easy reference.

    Any other questions?

    Please email us at: service@hstdeals.comand we would be happy to address any other questions you have.